Privacy Policy
Truax Patient Services Privacy Notice
Last Updated: March 31, 2026
Truax Patient Services respects that the privacy of your personal information is important to you. This Privacy Notice explains how we collect, use, disclose, and protect your personal information in connection with our services in the United States.
WHAT IS PERSONAL INFORMATION
"Personal Information" means information that identifies, relates to, describes, or could reasonably be linked to you. This includes:
Name, address, phone number, and email
Date of birth
Insurance and benefits information
Health-related information you provide
Online identifiers (IP address, device data)
Geolocation data from mobile devices
Sensitive Personal Information includes health-related data, prescription information, insurance details, and precise geolocation data.
HOW WE COLLECT PERSONAL INFORMATION
We collect personal information in the following ways:
Information You Provide
When you submit forms or contact us
When enrolling in programs or services
When responding to surveys or communications
Information from Third Parties
Healthcare providers, pharmacies, or insurance companies
Public databases or verification services
Website and Technology Data
Usage data, cookies, and analytics tools
Device and browsing information
Social Media and Referrals
Interactions on social platforms or referrals you submit
HOW WE USE YOUR PERSONAL INFORMATION
We use your information for the following purposes:
Provide services and respond to your requests
Administer patient support programs
Communicate with you (service-related and, where permitted, marketing)
Improve our services and user experience
Comply with legal and regulatory obligations
We will only send marketing communications where permitted by law, and you may opt out at any time.
COOKIES AND TRACKING INFORMATION
We use cookies, pixels, and similar technologies to:
Understand website usage
Improve functionality and performance
Support analytics and marketing activities
You may control cookies through your browser settings. We also recognize certain privacy preference signals, such as Global Privacy Control (GPC), where required by law.
HOW WE SHARE PERSONAL INFORMATION
We may share your information with:
Service Providers: Vendors who help operate our services
Healthcare and Insurance Partners: To support patient services and benefits verification
Legal Authorities: When required by law or to protect rights and safety
Business Transfers: In connection with mergers, acquisitions, or asset sales
We do not sell personal information. We may provide information from our web sites in aggregate form without personally identifiable information to third parties. Any third party that receives aggregated data must agree not to attempt to re-identify the persons to whom it belongs. We may share information for business purposes as permitted by law.
YOUR PRIVACY RIGHTS
Depending on your state of residence, you may have the right to:
Access personal information we hold about you
Request deletion of your information
Correct inaccurate information
Opt out of certain data sharing practices
Limit use of sensitive personal information
To exercise your rights, contact us using the information below.
We will not discriminate against you for exercising your privacy rights.
DATA RETENTION
We retain personal information only as long as necessary to:
Fulfill the purposes described in this notice
Comply with legal and regulatory requirements
Resolve disputes and enforce agreements
Retention periods may vary depending on the nature of the data and applicable laws.
DATA SECURITY
We implement administrative, technical, and physical safeguards designed to protect personal information, including:
Encryption in transit and at rest where appropriate
Access controls and authentication
Vendor security requirements
No system is completely secure, and transmission of information is at your own risk.
CHILDREN'S PRIVACY
We do not knowingly collect personal information from individuals under 18 years of age.
THIRD-PARTY LINKS AND SERVICES
Our websites may contain links to third-party services. We are not responsible for their privacy practices.
DATA TRANSFERS
Your information is processed in the United States and may be transferred to other jurisdictions as permitted by law.
CHANGES TO THIS PRIVACY NOTICE
We may update this Privacy Notice from time to time. Changes will be posted with an updated effective date.
CONTACT US
Truax Patient Services
1112 Railroad Street SE #4
Bemidji, MN 56601
Phone: 844-289-3981
Email: pharmacy@tps-rx.com
HEALTHCARE PRIVACY CONSIDERATIONS
Depending on the services provided, Truax Patient Services may act as a service provider to healthcare organizations or pharmaceutical partners. In such cases, personal information may be handled in accordance with applicable healthcare privacy laws, including HIPAA where applicable.